GGT permanently cancels runs to save face

The GGT service meltdown might be over

The GGT service meltdown might be over

In answer to their ongoing driver shortage and attendant bus run cancellations, Golden Gate Transit (GGT) declared it would cancel 4 runs in the morning and 4 in the evening until the shortage is resolved. It’s welcome, but not enough to restore faith in the agency.

The 4 cancelled southbound runs are:

  • Route 4 – 7:16 am
  • Route 24 – 6:46 am
  • Route 24 – 7:17 am
  • Route 54 – 6:40 am

The 4 cancelled northbound runs are:

  • Route 4 – 4:56 pm
  • Route 24 – 4:25 pm
  • Route 24 – 4:57 pm
  • Route 54 – 4:43 pm

GGT took this step because it had “higher than expected attrition rates” and so had to frequently cancel commuter trips throughout Marin. By permanently cancelling runs, it hopes they won’t have to cancel them without prior notification.

There were substantial problems with how GGT handled the problem. Email and text notifications were only available by emailing contact@goldengate.org and weren’t published through GGT’s Twitter feed or the general route alerts. This was a dramatic disservice to riders. Indeed, the first word this problem was coming was from bus drivers giving voice announcements to full buses, and the story was broken online only by Daniel Skarka in a Google+ post. The on-bus announcements should have been supplemented by announcements on every social media and outreach channel GGT has.

More damning is the fact that GGT had knowledge of this problem before the quarterly schedule adjustment: Skarka’s 54 driver announced it well before the release of the new schedule. Had GGT structured the new schedule to fit expected staffing levels, they would never have had to cancel runs in the first place. The wounds to GGT’s reputation as a reliable service, which will likely last for a very long time, were entirely self-inflicted.

We’ve seen some good signs lately with GGT’s ferry system – new docks at Sausalito, more consistent and numerous ferry runs at Larkspur – but the bus system continues to struggle with mismanagement. Even the inauguration of all-day Route 27 service doesn’t work well, with arrival times at San Rafael nearly identical to Route 70.

GGT is moving towards becoming a more thoughtful and creative organization, but this #missingbus scandal shows it’s still an agency struggling with its own ineptitude.

UPDATE: I neglected to mention: the cancelled runs will stop beginning July 29.

Mid-Week Links: We’ll Cross that Bridge

Richmond - San Rafael Bridge

photo by --Mark--

San Rafael

It’s been a busy week in the County Seat after a few weeks of Novato hogging the spotlight, and why not?  There are plenty of empty lots to fill, streets to calm (or not) and parks to lease.  The big news, of course, is that baseball is coming to San Rafael now that the City Council has approved the lease of Albert Field to Centerfield Partners.  There’s talk of a lawsuit from some neighbors, but they haven’t yet decided whether to sue or not.

Now that there will be a major pedestrian destination in San Rafael, the city will double-down on pedestrian improvements and try to really solidify a place as a walkable city, right?  Actually, no.  The city has deemed two intersections along Third Street, both within a quarter-mile of the Transit Center, to be too dangerous to cross.  Rather than try to improve the crossings and calm the raging one-way traffic, the city will make it illegal to cross there by removing the crosswalks.  Brilliant.  The city will hold a public hearing if it hears enough objections from pedestrians.

Greg Brockbank officially launched his campaign for mayor at a party on Sunday.  In his speech, he listed things he’d like to see to build up San Rafael: more events, more affordable housing, a shuttle, a downtown hotel, a music pavilion, and drawing seniors downtown.  I’d like to add more crosswalks to that list.

A bit further north, a long, long dead Sizzler’s near Los Ranchitos will be renovated into a hardware store.  This is an undeniably good thing, as North San Rafael has lacked one for over a year.  As well, the County is evaluating the old Fireman’s Fund building at 1600 Los Gamos as to the feasibility of it housing a public safety complex.

Elsewhere in Marin

  • The Ross Valley real estate market is “holding steady,” while White Hill and other Ross Valley schools are moving forward with plans to build more classrooms.
  • The Town of Ross will hold its annual Town Dinner next Friday, September 30.  Get home from work early for some community cheer.
  • The oldest business in Marin, Smiley’s Schooner Saloon in Bolinas, is up for sale.
  • Once again, the Mill Valley Council changed course when confronted by small and vocal opposition, voting unanimously to reject a plan to installing a paid-for electric car charging station.
  • Meanwhile, Mill Valley will likely spend around $400,000 to patch, not repave, their roads.
  • CalTrans will repave (PDF) a half-mile stretch of Tiburon Boulevard in downtown Tiburon at a cost of $1.2 million.
  • Dick Spotswood wanted the facts on affordable housing, and, courtesy of Stand Up for Neighborly Novato, here’s some facts for Novato.
  • The IJ comes out in favor of Novato‘s planned downtown city offices, citing economic and symbolic reasons.
  • Yet despite this renewed push to have a heart, the city continues its sprawling ways.
  • Larkspur‘s planning director, Nancy Kaufman, has retired to do watercolors and planning consulting.
  • MCBC is beefing up its efforts to improve open space bike trails.

SMART News

The SMART project keeps chugging along, with new and old ideas coming up in the editorials of local papers.  Mike Pechner opined in the IJ that purchasing CalTrain trainsets would save money over the Japanese DMUs SMART currently has on order.  I haven’t seen a good comparison, but individually motorized carriages is best-practice in Europe and Asia.  Amtrak faces the same questions as SMART, which the Infrastructurist has kindly parsed for us.

Another ongoing debate is the effect of the system on home prices.  Conventional wisdom is that homes increase in price when they have proximity to transit, although some believe the noise of the trains will lower house prices.  Half-Mile Circles has a fabulous literature review for anyone’s perusal on the subject.

Meanwhile, the North Bay Business Journal wonders if an excursion train like the Vine Line is possible along the SMART corridor.  The short answer?  No.

The Greater Marin

  • Contra Costa’s Lafayette and Orinda want better downtowns, but it’s sparking some debate in the communities about what is, or is not, appropriate.  Marin needs a debate like this.
  • Streetsblog wonders whether our transit systems should strive for profitability or coverage.
  • Wondering what San Francisco was up to this past weekend?  Enjoying Chinatown and North Beach streets by closing them off to cars, that’s what.
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