Missing buses continue on GGT

Despite promises to the contrary, Golden Gate Transit’s personnel woes have continued. Despite yet another opportunity to make their schedule match their personnel for a second time, GGT cancelled a run of Route 54 on Friday and another this morning. What started as a headache is fast becoming a glaring indictment of GGT’s scheduling and personnel management.

In June, GGT’s drivers announced that, thanks to scheduling changes, the agency would not have enough drivers to meet its scheduling obligations. Soon, riders who went through the hoops to get text and email alerts started receiving cancellation notices the morning of their ride. For people who catch the same bus every day, this was frustrating. Questions mushroomed: if GGT knew it couldn’t meet its new scheduling obligations, why did it bother to write an unrealistic schedule?

Not to worry, said GGT. We’re hiring more drivers, so in September cancellations will be a thing of the past. In the interim, the agency permanently cancelled four morning and four evening runs on the 4, 24, and 54.

Still, the unscheduled cancellations mounted, so that up to 7 runs would be cancelled in a single morning.

With the release of its fall schedule and the graduation of its new class of drivers, GGT had a chance to put its terrible summer behind it. Yet, both the scheduled cancelations as well as the unscheduled cancellations continue.

That they continue raises some troubling questions about GGT’s approach to customer service, scheduling, and personnel. Were schedulers informed of how many drivers to expect on a given day? Were they instructed to exceed standard personnel schedule padding? Or, did personnel managers not know how many drivers to expect? No answer to these questions would shine well on the agency.

GGT needs to get its house in order, and fast. Transit riders need consistency to plan their morning. With constant cancellations despite promises to the contrary, GGT is simply driving away the riders it is supposed to serve.

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About David Edmondson
A native Marinite working in Washington, DC, I am fascinated by how one might apply smart-growth and urbanist thinking to the low-density towns of my home.

2 Responses to Missing buses continue on GGT

  1. David says:

    Did you contact GGT to find out more? Maybe the bus broke down. It’s not necessarily a conspiracy to ruin your morning commute…

    • Almost every email about the cancellations has included explanatory information saying it’s a personnel issue. The most recent one from this morning didn’t include that, but the 54 is a standalone route that doesn’t get fed into by another route, nor does it feed into another one, and it starts from a GGT lot. If a bus broke down, they’d have been able to pull out another one.

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