September 15, 2014 3 Comments
The latest schedule adjustment to GGT’s buses goes into effect today, and it offers mixed news for commuters. While GGT did expand service between San Francisco and Sonoma on the 101X, service cuts from earlier this summer remain in effect. In short, this adjustment is somewhat of a wash.
The cut runs
To deal with ongoing personnel shortages, GGT cut eight commuter runs: one in the morning and evening on Route 4, two in the morning and evening on the 24, and one in the morning and evening on the 54. People weren’t too pleased, but it was better than unplanned cancellations the morning of. (These continued, but at least they became more rare.)
The new schedule doesn’t restore any of these runs. Though the latest crop of drivers, who start today, were supposed to have alleviated the service cuts, apparently GGT thought they should assign drivers elsewhere.
Elsewhere in the schedule, Route 2’s first run (5:15am) was folded into Route 4’s first (5:10am, which is rescheduled to 4:58am). Both runs used to arrive at San Francisco at the same time, so consolidating saves a bit of money and manpower. Route 70’s 4:30am run, which left from the San Rafael Transit Center, was also cancelled, as the first 27 duplicates the run just five minutes later.
The new runs
Route 92, the only real commuter bus from San Francisco to Marin, added two northbound morning runs to Marin City. Route 93, the San Francisco shuttle route, added two new evening runs to its schedule. Route 23 has a few new school service runs to White Hill Middle School, too.
The bigger deal is the new 101X evening trip. The 101X uses a different route than the other commuters and functions as a solid express bus for Sonoma residents. By added a new trip at 5:35pm, the 101X is a much better, and faster, bus for commuters and San Francisco daytrippers from Sonoma.
GGT is tweaking its schedule in smart ways around the edges, as it does every quarter. From the standpoint of customer service, I’m not keen on inconsistent service patterns, like running Route 4 through Marin City and Sausalito just once in the morning. While they do make operational sense, customers crave consistency. Signage, maps, and other wayfinding devices all must show the inconsistent routing, which could easily lead to more confusion.
(Someone might recall seeing the Route 4 symbol on their stop in Sausalito and take a more regular 4 up to Mill Valley, completely bypassing their home and get pissed at GGT.)
The 101X is a savvy move by GGT, which is trying to improve connectivity between Sonoma and San Francisco.
But none of that balances out the insult to riders that are the supposedly temporarily cancelled runs on 4, 24, and 54. Now that there are more drivers, GGT should return to the brand of high-quality and reliable service it has built over the past 40 years. No matter how clever the adjustments to other routes are, the loss of service on these three popular routes is deeply felt by riders.
Be sure to pick up a copy of the new route guide on the bus today, and tweet your impressions with the new service to @theGreaterMarin, @GoldenGateBus, or both.